Congratulations to all of the nominees and recipients of the 2020 North Shore Health Care Awards. The annual awards, sponsored by LGH Foundation, recognize the work of individual staff members who demonstrate health care excellence and philanthropy across all publicly funded health care facilities in North and West Vancouver.
Staff across the North Shore took the time to nominate their peers despite the ongoing challenges and stresses created by the coronavirus pandemic. Dozens of entries were received for the award categories of Workplace Inspiration, Clinical Excellence, and the Dr. Les Janz Leadership award.
The replay of the virtual celebration that aired to staff on January 28th can be viewed online.
Cheryl Rivard, Project Manager for the Urgent Primary Care Centre (UPCC) in North Vancouver, is the recipient of the Clinical Practice Award.
Described by colleagues as the “master of the unpredictable,” Cheryl has proved that she is ready, willing and able to rise to any challenge.
In 2019 she oversaw the opening of the UPCC. A few months after the official opening of the Centre, COVID arrived on the North Shore and patient numbers swelled from 40 to 180 people a day.
During it all, Cheryl was the quiet, calm inspiration who worked tirelessly to manage the unexpected and support her colleagues.
She handled the phone lines when needed, turned her office into an isolation suite, safely managed the line-ups, purchased supplies on her own time, ensured that staff were fed during long shifts and always led by example.
Cheryl was also part of the team that set up the first community testing site for COVID on the North Shore. During one unrelenting North Shore storm, she found herself holding up a COVID testing tent with a broomstick for several hours.
Cheryl’s colleagues have been constantly impressed with her roll-up-your-sleeves attitude and have described her as “an inspiration to be around and an unbeatable team leader.”
The award was presented to Heather Wong, a long-serving RN in the Endoscopy Unit at LGH.
According to co-workers, Heather is the reason why everyone wants to work in the Endoscopy Unit and no one wants to leave. Even Heather herself works casual shifts on the unit after retiring at the end of last year.
Heather was the heart and soul of the Endoscopy Unit. Over the years she won the respect and admiration of her co-workers for her commitment to creating a welcoming, inclusive, and supportive workplace for everyone. She always knew how to lift spirits after a hard shift and she made sure that weddings, baby showers, and special events were celebrated as a team.
With 25 years of experience, she is generous with her time and always eager to share her knowledge and expertise to help others improve patient care.
Not only did she strive to improve patient care, Heather was dedicated to bringing the Endoscopy team together and planned numerous out-of-hours activities.
According to her colleagues, she has made us all feel like we have a second family. A second family we can count on.”
Caroline Martini, Geriatric Triage Nurse in the Emergency Department received the Workplace Inspiration Award.
Her colleagues say “she embodies the meaning of going the extra mile.” From boosting staff morale to organizing a virtual food drive that raised $2,000 for the Greater Vancouver Food Bank, Caroline is a dynamic force who has devoted her time to caring for her colleagues as well as administering excellent care for her patients.
During the first week of the pandemic she added to her duties by volunteering to fit test more than 100 staff for N95 masks. Her efforts ensured that everyone in the Emergency team was safe and ready to handle the first surge of COVID-positive patients.
As the pandemic continued, she inspired staff by creating the ER Wall of Awesomeness filled with letters of encouragement from the community and tips and ideas for staying safe and sane during a pandemic.
Each year LGH Foundation nominates an individual for the Spirit of Philanthropy Award to recognize their contribution to the work of the Foundation. Dr. Rob Fingland, Medical Director of the ICU, was presented with the award for his efforts to support the Critical Care Campaign as well as his financial contributions in support of patient care at LGH.
Despite having his hands full in the ICU which was full for much of the year, he always found the time to meet with donors, help out with fundraising videos and support the Foundation behind the scenes.
Each recipient received a keepsake trophy and a cheque for $1,000.
We would like to congratulate all of the nominees and thank the awards committee and all staff members who nominated their colleagues.